All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds, and Exchanges
Items can be exchanged for same product only when its damaged in shipping.
Please email us at Contact@doobieshappypets.com and request an exchange
Exchanges requests must be received within 10 from delivery date
Our items cannot be returned
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
Exchanges are not accepted at this time